SHIPPING POLICY

A cute little package will be on its way to you soon!

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Yes, we package our cute products with Eco- friendly packaging, that's how we pack!

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We use 100% recycled, recyclable and reusable mailers.

 

Processing / Shipping Time

All orders are processed within 3-4 business days then shipped. Shipping is up to 5 business days. 

 

If you need it sooner, send us an email at info@coocute.com and we will do our best to accommodate.

 

• $5.25 Standard Shipping up to 5 business days.

• $10.85 Expedited Shipping 1-2  business days.

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My Order Was Marked As Delivered- But Where is it? 

Lost packages must be reported within 7 days of the marked delivery date. 

 

If your order was marked as delivered but it is not at the shipping location, we suggest verifying the shipping address on your order  and check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.

 

Please wait 3 business days for your package to arrive after the delivery notification. If your order does not arrive within this time frame, please reach out to us at info@coocute.com and we will find a solution!

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Unsuccessful Delivery 

Coocute is not responsible for incorrect shipping addresses or shipping information. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges incurred by Coocute to reroute a shipment or make an address correction will be the responsibility of the customer.

Returns

All of our products are made with love, premium materials and with baby safety, first in mind!

 

Coocute Travel Duo sets: 

For hygienic reasons, all of our Coocute Travel Duo sets are not eligible for refund or exchange and are final sale.

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If your item arrives damaged, please contact us at: info@coocute.com

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We provide a 30 day warranty from time of purchase, if the items are defective. We do not provide a warranty on wear and tear or misuse of the product. Please follow the care and cleaning instructions that come with your Coocute Travel Duo Set. Our warranty does not apply if the product care instructions were not followed.

To be eligible for a return for damaged or defective product, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tag still intact. 

Please email info@coocute.com for returns.

 

Other Products Returns

If you are not completely satisfied with your purchase of any other products within 7 days of delivery, please reach out to us at info@coocute.com. 

 

We will make it right!

 

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.